Effective Date: 28/05/2025
Last Updated: 28/05/2025
This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by Clear Crafted.
1. Web Design Projects (One-Time Payment)
We offer a money-back guarantee during the initial design phase of web design projects.
1.1. If the Client is not satisfied after up to two (2) rounds of design drafts (e.g., homepage concepts), the Client may request a full refund.
1.2. Refund requests must be submitted prior to the commencement of development work. Once the Client approves a design and development begins, all payments become non-refundable.
2. Website Subscription Plans
2.1. Subscription-based website services are subject to a rolling contract.
2.2. If cancelled, the Client will be charged for the full price website minus what they have already paid.
2.3. Subscriptions may be cancelled in coordination with your contract as long as the Client pays the agreed buy out fee.
3. Website Maintenance Plans
3.1. Maintenance plans are subject to a minimum commitment of three (3) months.
3.2. No refunds shall be provided for payments already made under a maintenance agreement.
3.3. Cancellations may be made with thirty (30) days’ notice after the minimum term has elapsed.
4. Exceptional Circumstances
4.1. In cases of service disruption, delivery failure, or other exceptional circumstances, Clear Crafted may consider issuing a partial refund or service credit at its sole discretion.
5. Refund Request Procedure
5.1. Refund requests must be submitted in writing to hugh@clearcrafted.co.uk
5.2. The request must include the Client’s full name, contact information, the service in question, and the reason for the request.
5.3. All refund requests will be reviewed and responded to within five (5) business days.